At MDM HERBAL PRODUCTS, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your order, we offer a straightforward refund policy outlined below:

**Eligibility for Refunds:**
– Refunds are eligible for products returned within 5 days of delivery.
– To be eligible for a refund, the product must be unused, unopened, and in its original packaging.

**Refund Process:**
1. Contact our customer service team at mdmherbalproducts@gmail.com  or 95500 06184 to initiate the refund process.
2. Provide your order number and details of the item(s) you wish to return.
3. Once your return request is approved, you will receive instructions on how to return the item(s).

**Return Shipping:**
– Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product.
– We recommend using a trackable shipping service and purchasing shipping insurance for returns to ensure the safe arrival of your items.

**Refund Issuance:**
– Upon receipt and inspection of the returned item(s), we will notify you of the approval or rejection of your refund.
– If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

**Refund Exceptions:**
– Certain products may not be eligible for refunds due to hygiene reasons or if they have been opened or used.
– Gift cards and promotional items are non-refundable.

**Contact Us:**
– If you have any questions or concerns regarding our Refund Policy or need assistance with a refund request, please contact our customer service team. We’re here to help!

Thank you for shopping with MDM HERBAL PRODUCTS. We strive to provide the highest quality products and service to our valued customers.